Contact Us
Have questions, feedback, or need help? We'd love to hear from you.
What support can help with
Use this page for practical issues related to JustConvert tools, payments, privacy, account access, or feedback about a conversion result. The more context you include, the faster we can understand the problem.
Tool issues
Tell us which tool you used, what file type you uploaded, and what result you expected.
Billing questions
Ask about Pro credits, payment status, failed orders, invoices, or account plan details.
Privacy requests
Contact us about data deletion, account access, privacy policy questions, or file-handling concerns.
Before You Send a Message
For conversion problems, include the tool name, source file type, output format, browser name, and a short description of what went wrong. Please do not attach sensitive files through email unless support specifically asks for them.
For payment or account issues, include the email address used on JustConvert and any Razorpay order or payment reference you received. We aim to respond within 24 hours, and urgent billing or access issues are reviewed first.
- Support email: support@mahanx.in
- Typical response time: within 24 hours
- Best for: bugs, billing, privacy, feedback, and feature requests
- Include screenshots when they help explain the issue
Frequently Asked Questions
How quickly does JustConvert support reply?
Most messages receive a reply within 24 hours. Billing, account access, and failed-payment issues are prioritized because they can block users from using paid credits.
What should I include when reporting a tool problem?
Mention the tool name, input file type, selected options, output format, browser, and what happened. If there was an error message, copy the exact text into your message.
Can I request deletion of account or file data?
Yes. Contact support from the email address connected to your account and clearly state what you want deleted. Uploaded files are already removed after processing, but account-related requests can be handled through support.
Do you provide support for custom file conversions?
We can guide you toward the closest available JustConvert tool. If a conversion type is not currently supported, your request may be considered for a future feature update.
Where can I find privacy and terms information?
Use the Privacy Policy and Terms links in the footer. If anything is unclear, send a message from this page and we will clarify it.